The Helpline is a confidential phone and email service that supports individuals in the Jewish community who are facing a range of personal, emotional, and mental health challenges. Callers can speak with trained responders about sensitive issues in a safe, anonymous, and non-judgmental environment. The service is open to people of all ages, backgrounds, and levels of observance within the Jewish community.

The Helpline operates during specific hours and offers a listening ear for those experiencing distress, loneliness, anxiety, abuse, relationship issues, or any form of crisis. Responders do not offer counseling or therapy but provide emotional support, validation, and referrals when appropriate. The Helpline emphasizes caller safety and privacy, with protocols in place to maintain anonymity unless someone is at serious risk of harm.

The Helpline also offers resources and guidance for family members, friends, or professionals who are concerned about someone they know. While not an emergency service, it functions as a first point of contact for those unsure where to turn, helping them navigate toward appropriate assistance and support systems.