Confidentiality & Respect Policy

​At Bridge to the Heart, your trust matters. When you reach out to us, you deserve to know exactly how your information is handled—with clarity, discretion, and respect.

 

How We Communicate
~ You choose how you'd like to be contacted—email, WhatsApp, or standard text message—and we only reach out using the method you select. We will never initiate contact beyond your request, and you can end the conversation at any time.

 

Your Privacy is Protected
~ We do not collect, store, or retain your name, phone number, email address, or any other identifying information. Everything you share is kept strictly confidential. We do not sell, share, or disclose your information to anyone outside of our team.

 

Anonymous Data, Ethical Use
~ To improve our ability to serve the community, we collect limited, non-identifiable data—such as general age range, type of issue, and broad geographic area. This information is used only in aggregate, for internal purposes like understanding trends and identifying unmet needs. It is never tied to any individual and cannot be used to trace or identify you.

 

Bound by Discretion, Driven by Compassion
~ Our team is trained to handle every inquiry with sensitivity and professionalism. We are not a licensed clinical or legal provider, but we work hard to connect you with credible, trusted resources. All interactions are conducted with your comfort and safety in mind.

 

Transparency and Control
~ You always have the right to request clarification on how your data is used, or to ask that any previous (anonymized) information be deleted from our internal records. We honor such requests fully and without delay.

 

Bridge to the Heart exists to help you—quietly, respectfully, and without compromise.